1. Information and handling of data

1.1 What information we collect

We collect personal information that is relevant to our personal training and custom program offerings. This information may include name, date of birth, phone number and email address. Other sensitive information that may be collected includes health information, injury history, fitness assessments, and any disclosed medical conditions.

1.2 How we collect information

We collect information through our website contact forms, direct email, phone calls, messages and in-person consultations. We will only collect and use sensitive information with your consent and for purposes directly related to providing our services.

1.3 Why we collect information

We collect information to provide personal training and fitness services that can be personalized to our clients, and accommodate their needs, preferences, and health conditions. This ensures safe and structured exercise programming and delivery for our personal training and custom gym programming services. Furthermore, we use this information to maintain records, facilitate communication with clients, respond to enquiries, and comply with legal obligations.

1.4 How information is stored and protected

We store your personal information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When we no longer require your personal information for the purpose for which it was obtained, we will take reasonable steps to delete and anonymize it. We may retain certain information where required by law or for legitimate business record-keeping purposes.

1.5 Third Parties and service providers

We do not sell your personal data. In order to operate this website and provide services, Uptrain Fitness uses trusted third-party service providers. These providers may have access to limited technical information as required to deliver their services. These include:

• Website hosting. This website is hosted by Hostinger. As part of normal website operations, server logs may automatically collect technical information such as IP addresses, browser type, and access times. This information is used for security, performance, and website maintenance purposes.
• Website platforms. This website is built using WordPress. WordPress may process basic technical data necessary for website functionality.
• Website Analytics. This website uses Google Analytics via Google Site Kit to understand how visitors use the website. Google Analytics may collect anonymized information such as pages visited, time spent on pages, general geographic location, device type, IP address (which may be anonymized.) This information is used to improve website performance and user experience.

1.6 Overseas disclosure

Some third-party service providers we use may store or process data overseas. While we take reasonable steps to ensure these providers comply with privacy obligations, we acknowledge that overseas disclosures may occur.

1.7 Data sharing

Uptrain Fitness does not sell, rent, or trade personal information to third parties. Information will only be disclosed where:

• Required by law;
• To trusted service providers necessary for operating the website (as described above);
• With the client’s consent, relevant health or allied health professionals where appropriate for the coordination of services.

Any such disclosure will be limited to information reasonably necessary for that purpose.